Snoozia — Return & Refund Policy
Effective date: 08/01/2026

Overview
Thank you for shopping with Snoozia. We want you to love your new pillow — and if you don't, we'll make it right. This policy explains our 30-Night Comfort Guarantee and how to request a refund or replacement. It applies to purchases made through trysnoozia.com and forms part of, and should be read together with, our Terms of Service.

Our 30-Night Comfort Guarantee
We know a contoured pillow feels different from what you're used to. Most people need around 14 nights for their neck and shoulders to adjust — and for many of our customers, that's exactly when it clicks. So give it two weeks of real sleep.

If it still isn't right for you after 14 nights, contact us any time within 30 nights of delivery and we'll refund your purchase in full. No restocking fees, no hassle.

You don't need to ship it back
Pillows are personal hygiene products, so we can't resell a returned pillow — and return shipping costs more than it's worth. Keep it, pass it to a family member, or donate it to a local shelter. Your refund isn't conditional on sending anything back.

Damaged, defective, or incorrect items
If your pillow arrives damaged, has a manufacturing fault, or isn't what you ordered, contact us within 30 days of delivery with a photo. We'll send a free replacement or issue a full refund immediately — no 14-night wait required.

How to request a refund

1. Email contact@trysnoozia.com with your order number and a sentence about what didn't work for you. For damaged or incorrect items, include a photo.
2. We'll confirm within 24 hours and process your refund.
3. Refunds are issued to your original payment method within 5–10 business days of approval. Your bank or card provider may need additional time to post it.

If more than 14 business days have passed since we approved your refund and you haven't received it, check with your bank first, then email us and we'll chase it down.

Replacements
Prefer a replacement instead of a refund? Just say so in your email and we'll send one at no cost — including a different color if you'd rather try the other one.

Exclusions
Gift cards are non-refundable. Orders placed more than 30 days before your request fall outside this guarantee.

Order cancellations
Need to cancel or change an order? Email us as soon as possible. We can usually accommodate requests made before your order is dispatched.

Contact us
Questions? Email contact@trysnoozia.com — we reply to every message within 24 hours.